Sendzy · Shared WhatsApp Inbox

The team inbox for
customer conversations on WhatsApp.

Sendzy unifies sales, support and operations into one shared inbox. Route, automate and answer at scale — without losing the human voice your customers replied to in the first place.

Start free — 7 days Pro trial See product tour
No WhatsApp Business API requiredSOC 2 · GDPR · DPDP-readySetup in under 10 minutes
All conversations
142
AllMineUnreadSLA
AV
Anika Verma2m
Hey, just got the invoice — is there a way to…
Sales2
TP
Tomás Pereira8m
Order #4821 hasn't shipped yet, can you check?
Support1
RS
Reema Solanki12m
Demo went great! Sharing notes with the team.
Onboarding
KY
Karim Yusuf1h
Renewal questions about the Pro plan…
Sales
LT
Linh Tran2h
Could we get this in writing for legal?
Legal
AV
Anika Verma · +91 98765 43210
Assigned to Priya M. · Growth plan · last seen now
Today
Anika
Hey — got the invoice but the discount code isn't applying. Halp 🙏
10:42 · ✓✓
Internal note · auto
Linked Stripe account: ANIKA-V · plan: Growth · MRR: $890
Hi Anika! Let me pull up your account — one sec.
10:43 · ✓✓
shared inbox
SLA: 1m 12s
Reply as Sendzy Team
Trusted by 2,400+ teams from D2C brands to listed enterprises
NORTHWIND
Aperture
OCTANE
Lumenly
fieldnotes
PARALLAX
Product

Built for teams that actually reply on WhatsApp.

Sendzy is the layer between your team and WhatsApp — with the speed of an inbox and the depth of a CRM. No Business API required.

01 · ROUTING
Route conversations to the right person in milliseconds.
Rule-based and round-robin assignment with skill matching, business hours and out-of-office fallbacks.
AV
Anika · Refund issue
Sales · Tier 2
→
PM Priya M.RK Raj K.
02 · ANALYTICS
Know what's actually moving the needle.
Live dashboards for first-response time, resolution, CSAT, agent load and revenue attributed to chat.
42s−38%
First reply
94%+6
CSAT
$128k+22%
Chat rev.
03 · AUTOMATIONS
Workflows without the wires.
Trigger replies, tags, tickets and CRM updates from a visual builder.
New conversation
If contains "refund"
Assign → Tier 2
04 · CRM
Customer context, in the conversation.
A native CRM that's always one keystroke away — no tab juggling.
stageCustomer
planPro · $25/mo
orders14 (avg $74)
last_seen2 min ago
05 · BROADCAST
Compliant broadcasts that don't feel like spam.
Segment, schedule and personalise — with opt-out, anti-ban warmup and rate limits handled.
Flash sale · ES segmentSCHEDULED
Renewal nudge · Cohort 14DRAFT
NPS Q3 · All activeSENT · 4,210
Solutions

One inbox.
Three teams it disappears for.

Sendzy adapts to how each team works. Sales reps see deals. Support sees tickets. Ops sees flows. Customers see one continuous thread.

For revenue teams

Close more deals from the channel buyers already use.

Turn inbound clicks, missed calls and abandoned carts into qualified conversations — then close them in chat.

Lead qualification

AI-assisted qualifier replies in seconds, hands off to a rep when it matters.

Pay-by-chat

Send Cashfree, Stripe and Razorpay links inside the thread, track payment status inline.

Pipeline sync

Two-way sync with HubSpot, Salesforce and Pipedrive — without leaving Sendzy.

Pipeline · Q3
AVAnika V.Negotiation$2,400
TPTomás P.Demo booked$890
RSReema S.Proposal sent$5,200
KYKarim Y.Discovery$1,150
Integrations

Plays nicely with the stack you already have.

From Shopify and HubSpot to your in-house API — Sendzy is the conversation layer on top of your existing systems, not a replacement for them.

Shopify
Order events, customer sync, abandoned cart.
HubSpot
Two-way contact and deal sync.
Salesforce
Cases, accounts and pipeline.
Stripe
Pay-by-chat and invoice tracking.
Cashfree
UPI and India-first payments inline.
Zendesk
Mirror tickets in both directions.
Segment
Stream events into Sendzy in real time.
Slack
Mirror conversations and SLA alerts.
Freshdesk
Sync support tickets bidirectionally.
Google Sheets
Push and pull data from any sheet.
Zapier
5,000+ apps via no-code triggers.
REST API
Build anything — full developer platform.
Browse all 60+ integrations
Customers

Loved by teams that live in chat.

“Sendzy replaced three tools and a spreadsheet. Our first-response time dropped from 11 minutes to 38 seconds.”
MI
Meera Iyer
Head of CX, Northwind Coffee Co.
“We send 80k templates a week now without a single warning from Meta. The anti-ban guardrails are genuinely thoughtful.”
DO
Daniel Okafor
Marketing Ops, Lumenly
“The CRM is in the conversation, not a separate tab. That sounds small until you've spent two years tab-juggling.”
YH
Yuki Hashimoto
VP Sales, Aperture Labs
Pricing

Simple per-user pricing.
No per-message gotchas.

Users and connected phones are billed separately. The first phone on every workspace is free. Bulk messaging includes 3000 credits per license per month.

Starter
$15 /user/mo
For small teams getting started with shared WhatsApp ops.
  • 1 user + 1 phone included (first phone free)
  • Additional users / phones at $15/mo each
  • Multi-number, multi-agent shared inbox
  • Unlimited WhatsApp groups, chats & messages
  • AI flagging + auto-ticketing (SLA, keywords)
  • 3000 bulk-message credits / license / mo
  • AI autoresponder + Knowledge Base bot
  • Integrations: HubSpot, Slack, Sheets, Zapier
  • Unlimited automation rules
  • Custom APIs & webhooks (no Business API needed)
Start free trial
Most popular
Pro
$25 /user/mo
For growing teams that need priority support and richer rules.
  • Everything in Starter
  • 1 user + 1 phone included (first phone free)
  • Additional users / phones at $25/mo each
  • 3000 bulk-message credits / license / mo
  • Automation rules engine (2 rules / license)
  • Priority email support
  • 7-day free trial — no card required
Start 7-day Pro trial
Custom
Talk to us
Bespoke pricing, contracts and dedicated support.
  • Everything in Pro, with unlimited automation rules
  • Custom billing & invoicing
  • Custom contracts, NDAs, security questionnaires
  • Priority support on WhatsApp
  • Dedicated account manager
Contact sales
FAQ

Questions, answered.

No — that's the point. Sendzy works with regular WhatsApp numbers (no Business API, no template approvals, no per-message fees). We connect via a QR scan and handle anti-ban warmup, rate-limiting and quality monitoring for you.
Users (people who log in via email) and connected WhatsApp numbers are billed separately. Starter is $15/user/mo and $15/phone/mo, with the first user and first phone included. Pro is $25/user/mo + $25/phone/mo. Custom plans are negotiated for larger teams.
Yes — that's exactly what Sendzy is for. 5, 50 or 500 agents can collaborate on conversations coming into one or many WhatsApp numbers, with routing, internal notes and SLAs across the team.
New workspaces start on the Pro plan automatically — full feature access, no card required. After 7 days, the workspace switches to a 'subscription expired' state until you complete an in-app payment via Cashfree. No data is deleted.
Sendzy is built SOC 2-ready, GDPR-aligned and India DPDP compliant from day one, with full audit logs, SSO on Custom plans, and the ability to export every conversation and contact as JSON or CSV at any time.
Get started

Your team's next conversation
deserves a better home.

Set up your shared WhatsApp inbox in 10 minutes. Free 7-day Pro trial, no card required.

Start 7-day Pro trial Book a demo